PRIVACY POLICY

1. Information We Collect

Depending on how you interact with Valouryn, we may collect:

- Personal and Contact Information: Name, email address, telephone/mobile number, billing address, shipping address, and information submitted through registration, checkout, contact, or support forms.

Account Information: Login credentials, account preferences, saved addresses, account activity, and order history.

Transaction and Order Information: Products selected, order totals, payment status, billing details, shipping method, tracking information, coupon usage, refunds, and related records.

Communications: Messages, inquiries, feedback, support requests, and SMS consent records.

Technical Information: IP address, browser type, operating system, device type, approximate geographic region, referral source, website activity, and diagnostic data.

Cookies and Similar Technologies: Information collected through cookies, analytics tools, security tools, and similar technologies.

2. How We Use Your Information

We may use the information collected to:

- Process, confirm, package, and fulfill orders

- Create, authenticate, maintain, and secure customer accounts

- Provide order confirmations, shipping notices, and tracking updates

- Send SMS/text notifications to customers who have opted in

- Respond to customer inquiries and support requests

- Operate cart, checkout, account, and tracking features

- Detect fraud, misuse, or unauthorized activity

- Improve website performance, content, and security

- Maintain operational and accounting records

- Send marketing communications where consent has been provided

Valouryn does not sell or rent customer personal information to unaffiliated third parties for independent marketing purposes.

3. SMS / Text Messaging

If you provide your mobile number and opt in, Valouryn may send you SMS text messages related to your orders, account, support requests, and — where you have separately consented — promotions and updates.

- Consent: You opt in by providing your mobile number and agreeing to receive messages at checkout, on a form, during account setup, or by texting us. Consent is not a condition of purchase.

- Types of messages: Order confirmations, shipping and tracking updates, account and security notices, support replies, and (if opted in) promotional messages.

- Message frequency: Message frequency varies based on your activity and preferences.

- Cost: Message and data rates may apply, according to your mobile carrier plan.

- Opting out: Reply STOP at any time to unsubscribe from SMS messages. You may receive a confirmation message.

- Help: Reply HELP for assistance, or contact [email protected] / +1 (678) 975-5886.

- Carriers: Mobile carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service and messaging platforms, is permitted solely to help us deliver our own messages. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Legal and Operational Basis

We process information when necessary to provide requested services, complete transactions, operate the website, protect our business and customers, and satisfy applicable operational requirements. Optional marketing and communication activities are based on customer consent, which may be withdrawn at any time.

5. Payment Information

Payments may be processed through external payment processors, financial institutions, or other checkout services. Valouryn does not ordinarily store complete payment-card credentials. Payment providers process transaction information under their own terms and security practices. Limited transaction information may be retained for fulfillment, accounting, fraud prevention, and support.

6. Third-Party Service Providers

We may use carefully selected providers for website hosting, payment processing, shipping and fulfillment, email and SMS delivery, analytics, fraud prevention, and customer support. Providers receive only the information reasonably necessary to perform their services and may operate under their own privacy policies. As stated in Section 3, SMS opt-in data and consent are never shared for marketing purposes.

7. Cookies and Tracking Technologies

Cookies and similar technologies may be used to maintain sessions, remember preferences, preserve cart contents, support login, and protect the website. Cookies may be disabled through browser settings, though some features may not operate correctly.

8. Analytics and Website Performance

We may use analytics technologies to understand website activity, identify errors, and improve site speed, usability, and content. Analytics data may include device information, browser characteristics, general location, referring pages, visited pages, and session activity.

9. Marketing Communications

Customers who subscribe may receive product announcements, company updates, promotions, and discount offers by email or SMS. You may unsubscribe from promotional emails at any time and reply STOP to opt out of promotional SMS. Essential order, account, security, and support communications may still be sent.

10. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. No electronic system can be guaranteed completely secure. Customers remain responsible for protecting their account credentials.

11. Data Retention

Personal and transaction information may be retained for as long as reasonably necessary to fulfill orders, maintain accounts, provide support, prevent fraud, resolve disputes, and maintain business records.

12. Research Use Information

Products supplied by Valouryn are offered strictly for qualified laboratory research, in-vitro testing, analytical evaluation, and related scientific applications. Products are not intended for human or animal consumption, therapeutic, clinical, diagnostic, food, cosmetic, household, or any consumer application.

13. Your Privacy Choices

Depending on applicable requirements, customers may request access to, correction of, or deletion of certain personal information. Some information may be retained for transaction records, security, fraud prevention, dispute resolution, or legitimate business purposes.

14. External Websites

Our website may link to external websites, payment services, or shipping providers. Valouryn is not responsible for the content, security, availability, or privacy practices of external services.

15. Children's Privacy

Our website and research materials are not directed toward children. We do not knowingly collect personal information from individuals who are not legally permitted to use the website. Please contact us if you believe information has been submitted by a minor.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, services, or operational requirements. The latest version will be published on this page with an updated revision date.

17. Contact Us

For questions or requests relating to this Privacy Policy: Valouryn (216 Enterprises) — 30 N Gould St #66946, Sheridan, WY 82801 Email: [email protected] • Phone: +1 (678) 975-5886